Privacy Policy

About This Policy

This Privacy Policy describes how Ace Fold Casino Resort handles personal information. It applies to all guests, visitors, website users, and individuals who contact us or use our services.

Personal information means any information that can identify you, such as your name, contact details, and payment information. The policy covers information collected online, by phone, by email, and in person at our Sydney premises. It does not apply to third-party websites linked from our site.

We collect and handle personal information at 44 Market Street, Sydney, Australia, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Types of Personal Information

We collect personal information that is reasonably necessary for our business functions. This may include:

• Identity and contact details: name, address, email, phone number, date of birth.
• Booking and stay details: reservation dates, room preferences, special requests, and guest history.
• Payment information: credit card details and billing address, processed securely.
• Usage data: website interactions, IP address, browser type, and pages visited.
• CCTV footage and security records for safety and regulatory compliance.

Collection Methods

We collect personal information through various channels:

Directly from you when you make a booking, contact us, or visit the resort.

Automatically through website cookies and analytics tools.

From third parties such as travel agents or booking platforms, where you have authorised them to share your information.

Purposes of Use

We use your personal information for the following purposes:

• To process and manage your reservations and stays.
• To communicate with you about your booking, respond to enquiries, and provide customer support.
• To personalise your experience and improve our services.
• To comply with legal and regulatory obligations, including responsible gambling requirements.
• To send you marketing communications, where you have opted in.

Disclosure Practices

We may disclose your personal information to:

• Service providers who assist with payment processing, IT support, and marketing.
• Government and regulatory bodies where required by law.
• Professional advisers such as lawyers and accountants.
• Third parties in connection with a business transfer or sale.

Security and Retention

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

Security measures include encryption, access controls, and secure storage.

Retention periods: Personal information is retained only as long as necessary for the purposes described in this policy or as required by law.

When no longer needed, information is securely destroyed or de-identified.

Access, Correction, and Opt-Out

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Opt out of marketing communications at any time.
• Make a complaint about how we handle your personal information.

To exercise these rights, contact us at [email protected] or call (02) 5550 4488.

Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic.

Cookies are small text files stored on your device. We use essential cookies for site functionality and analytics cookies to understand usage patterns.

You can control cookies through your browser settings; however, disabling essential cookies may affect site functionality.

Privacy Contact

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Phone: (02) 5550 4488
• Address: 44 Market Street, Sydney, Australia

We aim to respond to privacy enquiries within five business days.